Angling Thru Cancer primarily focuses on the therapeutic benefits of fly fishing. Stu Brown, who inspired the founding of
Reel Recovery (
http://www.reelrecovery.org/) (see my June 15, 2008 blog,
Take a Man Fly Fishing…), expressed this in terms of the healing serenity that fly fishing offers. Okay, so you can’t fish everyday (as much as I’d like to try), but there is reading about the sport and fly fishing destinations to be done, planning that next fishing trip, inventorying and maintaining equipment, tying flies, perhaps building a rod, maybe writing a story about your last trip for your club newsletter, and editing trip photos and videos from past trips. There is hardly an end to the time I can (and do) spend on fly fishing related activities, as well as the ways it contributes to the quality of my life. Fly fishing can provide the same benefits to you as well.
Such things as fly fishing and other activities, family, and close friends contribute immensely to the quality of your life as a cancer survivor. But being a survivor doesn’t stop there. The other side of being a survivor is getting the very best treatment possible, which is the focus of this blog.
If you take nothing else away from this blog, buy the book
Don’t Let Your HMO Kill You—How to Wake Up Your Doctor, Take Control of Your Health, and Make Managed Care Work for You, by Jason Theodosakis, MD, and David T. Feinberg, MD. It can be purchased from Amazon.com, whose customers have unanimously given this book a five-stars-out-of-five rating. I have liberally quoted from “Don’t…” in the following where there was simply no better way to make a point than the authors have authoritatively done.
This is not another book on bashing HMOs or HMO doctors. Nor is it about on taking on the medical/insurance establishment in the hopes of bring back the old days of medical care—that isn’t going to happen; managed care, including some form of HMOs, is here to stay. What the book “Don’t…” does do is give you the tools to deal with managed care to achieve the best possible results for you and your health. And when you are a cancer survivor, the stakes for getting the best care couldn’t be higher.
Managed care “happened way to fast for most of us. We continue to hold onto our old-fashioned ideas about doctors and hospitals…about how the patient was first and the bill was second, about how the best care in the world should be available on demand.” Chances are, the older you are the more you still think this way. “Managed care was careful to not let us know that they were changing all that. Their advertisements and brochures assured us that everything was going to be fine. Now we know that’s all a lie…”
Here are the stark realities of HMOs and other managed care plans.
When it comes to the HMO business—and it is a business—“it’s all about money.” Managed care is a volume business. The HMO gets a set fee for a group of customers (aka, patients), whether the patient sees a doctor or not. So there is a real benefit to keeping you out of the doctor’s office. When you do go to the doctor, the HMO will offer him incentives to keep costs down, and moving you down the assembly line as quickly as possible. In fact, when the HMO reviews the doctor’s cases, and sees how little his patients have cost it, he is rewarded with bonuses.
And if the administrator that oversees a clinic does a really good job of tightly controlling costs, he gets a bonus as well. “He’s also rewarded for keeping referrals down, and obviously has no incentive to experiment with new life-saving treatments or tests.” To say the least, in the HMO business, customer care does not seem to be a priority. In the world of oncology medicine, where new (and usually very expensive), innovative treatments, medications, and tests frequently become available, the cards can quickly become stacked against you (without you even knowing it) unless you are a proactive patient—more on that below.
Is your doctor—assuming he, in fact, agreed to keep you as a patient—as enthusiastic about seeing you and as generous with his or her time now that you are an HMO patient?...No?
Before attacking your doctor as simply being a greedy SOB for the assembly-line ways of his practice, here is the situation from his side. If an HMO doctor spends too much time (and money) with patients, the waiting room backs up, and patients put on hold begin to complain to the HMO. The HMO then calls the clinic administrator to correct “the problem,” who in turn tells the doctor he needs to see so many patients a day, and on time. If the doctor persists in taking as much time with patients as he feels necessary, he’s fired. It may not be quite as simple as that, but pretty close.
Sounds depressing, doesn’t it? So, in this HMO world, how do we get the best possible health care? Here is what has worked for me, much of which Theodosakis and Feinberg also advocate in their book (quotes are from the authors of “Don’t…”:
■ Be an active rather than passive patient, or you will never get the care you deserve. Unless you are prepared to stand up for your rights, your HMO will let you down sooner or later. Unless your take an active role in your treatment, your HMO’s need to make money will come in conflict with your need to be listened to, cared for, and treated, and you will lose.
■ Find a doctor with a fighting spirit. There are doctors that say “no” to everything you suggest—e.g., referral to a specialist, tests, interventional and surgical treatments, etc. If you find yourself in the care of such a doctor, fire him or her. For a brief period I had a primary care physician (PCP)—who happened to be on the Board of a
PPO medical group—that even refused to refer me to a medical oncologist (this was after I had been diagnosed with stage 4 colon cancer). I also had a medical oncologist that said no to everything except continued systemic chemo—I also fired him after receiving a second opinion from a highly regarded and referred surgical oncologist.
■ Once you find a reasonable doctor(s) (including PCP and medical oncologist), work with him or her. There is no future (but perhaps some liability) in constantly changing doctors, and a lot to gain in developing a relationship with a doctor you have reasonable confidence and trust in.
■ Speak up and get your doctors attention—this is part of being an active patient. You can dramatically improve your care if you speak up.
■ Assume nothing. “If there’s a way for your HMO [and doctor] to cut costs, they will do it,” [at the expense of your health].
Bottom line, it falls on us to work with, and sometimes against, the HMO system that we find ourselves in. But just because we need to work with the system doesn’t mean we need to accept inferior care. I will discuss that and other HMO issues in future blogs. ■